Refund Policy – HNB IT Solutions Private Limited
Effective Date: 20th April, 2024
Thank you for choosing HNB IT Solutions Private Limited. We value your trust and strive to deliver the best possible services. This Refund Policy outlines the terms and conditions under which refunds may be provided.
1. Contact Information
For refund-related queries, please contact us at:
Email: hnbitsolutions@gmail.com
Mobile: +91 9266557954
2. Refundable Services
Refunds are available only for ready-made projects.
Custom development work (including website, mobile app, or software projects tailored to client requirements) is non-refundable.
3. Refund Timeframe
Within 3 days of order (project not delivered): Eligible for 50% refund
Between 3 – 7 days of order (project not delivered): Eligible for 25% refund
After 7 days or for completed projects: No refund will be provided
4. Non-Refundable Services
Completed projects
Custom development work
Services that have already been delivered or substantially initiated
5. Reasoning for Non-Refundability
Custom projects involve dedicated time, effort, and resources. Once initiated, costs such as developer hours, third-party integrations, and outsourced tasks are already incurred, making refunds infeasible.
6. Refund Process
To request a refund, please reach out to us via:
Email: hnbitsolutions@gmail.com
Mobile/WhatsApp: +91 9266557954
You will be required to share your refund account details, UPI ID, or bank QR code for processing.
7. Processing Time
Refund requests will be reviewed and processed within 7–14 business days.
8. Circumstances for Refunds
Refunds may be granted under the following conditions:
Cancellation of order before project work begins
Technical issues that prevent project completion (attributable to our team)
9. Additional Considerations
Partial Refunds: No refunds will be issued for partially completed work
Force Majeure: In case of unforeseen events beyond our control (natural disasters, government restrictions, war, etc.), a 25% refund may be considered if the project has not yet been completed
10. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of Delhi, India. Any disputes shall fall under the exclusive jurisdiction of the courts in Delhi.